Facilitating Specialized Multifaceted Mental, Behavioral, and Physical Health Care: A Q&A With Thrive Wellness Reno Lead Case Manager Caleb Carter

Thrive • Sep 01, 2022

At Thrive Wellness Reno, a case manager serves as the main point of contact for clients in higher level of care treatment programs. By maintaining the flow of information between the client, their family, and their providers, a case manager works to advocate for the client and ensure the seamless integration of the client’s personalized treatment plan. Learn more about case management’s role in the treatment experience in this Q&A with Thrive Wellness Reno Lead Case Manager Caleb Carter.

What kinds of clients receive case management services at Thrive Wellness Reno?

Clients in our eating disorder treatment intensive outpatient and partial hospitalization programs and “It Takes A Village” perinatal day program have access to case management services. Within these programs, clients are cared for by an integrated treatment team that may include psychiatrists, therapists, registered dietitians, primary care providers, occupational therapists, mindful movement specialists, and more. Given the comprehensive nature of these programs, efficient communication channels are necessary to carry out collaborative, targeted client care, which is where case management comes in. 

What does case management involve?

While case managers aren’t necessarily clinicians, they are well-versed in all aspects of clients’ treatment. I like to call case managers “jacks of all trades,” which provides an invaluable extension to the various specialists on a client’s treatment team. 

At Thrive Wellness Reno, case managers: 

  • Advocate on behalf of clients: A case manager maintains clear channels of communication with the client and their family and relays pertinent information to the client’s care providers during weekly treatment team meetings. A case manager may also make suggestions to the client’s clinicians based on their knowledge of the client’s recovery progress. 
  • Guide clients and their families throughout the treatment process: A case manager walks the client and their family through each step of the program, recapping weekly treatment team meetings, offering context for clinical decisions, and ensuring they feel comfortable and confident about the care they’re receiving.
  • Collaborate with admissions representatives: A case manager works with the admissions representatives to ensure a client’s transition into treatment is seamless and welcoming. 
  • Coordinate clinical appointments: A case manager helps the client schedule internal appointments with their various clinical providers. 
  • Secure employment leave: A case manager may help the client obtain time off from work through the Family and Medical Leave Act (FMLA), which requires employers to provide employees with job-protected, unpaid leave for family and medical reasons. 
  • Obtain a 504 plan for students: A case manager can also help secure approval for a 504 plan, which ensures a student receives appropriate accommodations at school based on their mental or behavioral health conditions and treatment needs. 
  • Explore financial aid options: A case manager may connect the client to possible financial aid avenues for funding their treatment if deemed appropriate based on their available insurance coverage.
  • Provide referrals: A case manager may help connect the client with other kinds of care to complement their treatment. 
  • Organize aftercare: Just as a case manager helps support the client’s admissions process, a case manager also ensures a client has outpatient care resources in place after completing treatment. 

Why is case management beneficial? 

Case managers have a unique vantage point, as we are involved in every element of clients’ treatment from their admission to their discharge. Throughout our regular interactions with clients, we are often able to investigate the sources of each client’s struggles and ensure their treatment meets them exactly where they are in their recovery. 

Additionally, a case manager supports the client’s family members who are often in a state of crisis and worried about the health of their loved one. Case managers keep parents and caregivers informed and updated, address any of their concerns, and offer encouragement and hope for their loved one’s healing. 

How does case management contribute to clients’ recovery?

Without case management, it would be difficult to facilitate integrated care that involves mental, behavioral, and physical health specialists. With the full perspective of the client’s treatment, a case manager can handle all the logistics on behalf of the client, guide them in overcoming any obstacles to healing, and help foster lasting recovery. 

Essentially, a case manager is committed to connecting and caring for all involved with one’s treatment experience and, ultimately, helping one navigate their unique healing journey.  

COMPREHENSIVE, COLLABORATIVE CARE AT THRIVE WELLNESS

Complex conditions such as eating disorders and perinatal mood and anxiety disorders require multifaceted treatment that addresses the mental, behavioral, and physical health elements of one’s journey to well-being. Thrive Wellness Reno’s case managers ensure that clients are enveloped by healing treatment in a way that promotes deep-rooted recovery. Reach out to learn more. 

While all Thrive Wellness locations offer interdisciplinary clinical teams who collaborate to treat eating disorders, perinatal mood and anxiety disorders (PMADs), and additional mental and behavioral health conditions, programs and services may vary by location.

About the Contributor

Thrive Wellness Reno Lead Case Manager Caleb Carter

Caleb Carter earned a bachelor’s degree in public relations from Louisiana State University Shreveport, then spent several years working in the nonprofit sector at The Hub Urban Ministries serving the most impoverished communities in Shreveport, Louisiana. During this time, he worked with the houseless population as well as victims of human trafficking. His mission-driven nature and aspirations then led him to the healthcare industry where he worked as a patient flow coordinator and discharge planner at Willis Knighton Health Systems, an acute hospital in northwest Louisiana. Before relocating to Reno, Nevada to join Thrive Wellness Reno, he also gained experience at Ascent Health Inc. as a wrap-around services facilitator.

At Thrive, Caleb is a lead case manager who works directly with clients and their families as they initiate and progress through eating disorder treatment. He enjoys advocating for clients and their loved ones along their journey to better health, supporting them through tough times, and ultimately celebrating their recovery. He is passionate about the holistic and integrated care that Thrive tailors to each individual client as well as the supportive and compassionate culture that the organization prides itself on.

Caleb has embraced his new life in Reno and enjoys exploring the western United States in his spare time.

By Sage Tippie 23 Apr, 2024
Spring Cleaning Benefits for Mental Health Spring is a time of new beginnings, change, and transitions, including in our homes. With the warmer weather kicking motivation into high gear, Spring can be a prime time to do a deep clean. Not only is a clean space aesthetically pleasing to the eyes, but it can also help to improve your mental health. Learn about how tidying up your space can also tidy up your thoughts below along with tips for cleaning when you’re struggling with your mental health. 4 Reasons Why Cleaning is Beneficial to Mental health 1.Decreased Stress Not only does an uncluttered space provide a sense of calm, but the physical act of cleaning can release feel-good endorphins, reducing feelings of stress and anxiety. As you cross tasks off your checklist, your body also releases Dopamine. Also known as the “happy hormone”, Dopamine provides a sense of accomplishment and pride that can promote motivation in other areas of our lives. 2. Improved Focus Studies have shown that an uncluttered space can also lead to an uncluttered mind. Your focus can be drawn away from important tasks by a chaotic, messy space. Research has also shown a connection between procrastination and clutter, as an unwillingness to tackle larger chores like cleaning can translate over into various areas of our lives. By keeping your space tidy, it can inspire you to stay on top of other major tasks like work and school assignments. 3. Regulated Emotions According to this 2015 study , cleaning can function as a practice in mindfulness, providing an increased sense of calm and inspiration. Slowing down while cleaning gives you room to relax and free your mind of burdens, stressors, and irritants that can affect your mental health. Cleaning can even be considered a practice of self-care as the action helps you to connect with yourself and the outcome allows you to better enjoy your own space. 4. Sense of Order and Control When experiencing mental health struggles, people may feel a lack of control over their lives and emotions. Cleaning even small areas of the home can provide an increased sense of order and control as you cross tasks off your to-do list. Through realizing your own power by simply completing minor tasks like cleaning, it can reaffirm your ability to do more. 10 Tips for Cleaning When Struggling with Mental Health Mental health struggles and disorders commonly create barriers to one’s ability to clean and properly practice personal hygiene. Although these behaviors are normal side effects of mental health disorders, we want to work to aid our clients in cleaning to the best of their ability even in difficult times. Below, Thrive Wellness occupational therapist Meadow Deason shares some helpful tips she gives to clients when they struggle with cleaning due to mental health conditions: 1.Ask For Help Having support to clean can make a huge difference. Do the cleaning with the person helping you and have them hold you accountable. 2. Don't Wait for Motivation Motivation might not come before action, but it can build as you begin to see the results of your efforts. 3. Start Small Start with one area or one task and go from there. For example, concentrate on your bedroom first and then move on to the living room and bathroom. 4. Do Something Daily Even if you do only one small cleaning task a day, doing that one task creates momentum and prevents small tasks from building up and becoming overwhelming. 5. Use Sensory Modulation Change your environment by playing music, adjusting the lighting, or using aromatherapy. This can help to put you in a new headspace for cleaning. 6. Start with "High Impact" Tasks Start with more intensive or all-over cleaning tasks such as picking up clutter or doing the dishes. The visual "noise" of some tasks makes a large impact on the entire space, building motivation to continue cleaning. 7. Make a To-Do List Write a detailed to-do list of tasks and cross them off as you go. Physically marking down what you’ve accomplished can promote increased motivation. 8. Reward Yourself Set up a reward system where you reward yourself with a favorite activity or item when you complete a task as an incentive to clean. 9. Use the Rocket Method Don't think about it, just choose a task, countdown from five or ten and then start. This can help you to avoid potential anxiety and dread that can prevent you from cleaning. 10. Gamify Tasks Make up a game for your tasks or time yourself to promote increased engagement in cleaning. Your ability to complete tasks can be affected by a multitude of different factors and conditions including OCD , anxiety, depression , ADHD , and more. If you are struggling with motivation due to your mental health, help is here at Thrive Wellness.
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