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Facilitating Specialized Multifaceted Mental, Behavioral, and Physical Health Care: A Q&A With Thrive Wellness Reno Lead Case Manager Caleb Carter

Facilitating Specialized Multifaceted Mental, Behavioral, and Physical Health Care: A Q&A With Thrive Wellness Reno Lead Case Manager Caleb Carter

case management

At Thrive Wellness Reno, a case manager serves as the main point of contact for clients in higher level of care treatment programs. By maintaining the flow of information between the client, their family, and their providers, a case manager works to advocate for the client and ensure the seamless integration of the client’s personalized treatment plan. Learn more about case management’s role in the treatment experience in this Q&A with Thrive Wellness Reno Lead Case Manager Caleb Carter.

What kinds of clients receive case management services at Thrive Wellness Reno?

Clients in our eating disorder treatment intensive outpatient and partial hospitalization programs and “It Takes A Village” perinatal day program have access to case management services. Within these programs, clients are cared for by an integrated treatment team that may include psychiatrists, therapists, registered dietitians, primary care providers, occupational therapists, mindful movement specialists, and more. Given the comprehensive nature of these programs, efficient communication channels are necessary to carry out collaborative, targeted client care, which is where case management comes in. 

What does case management involve?

While case managers aren’t necessarily clinicians, they are well-versed in all aspects of clients’ treatment. I like to call case managers “jacks of all trades,” which provides an invaluable extension to the various specialists on a client’s treatment team. 

At Thrive Wellness Reno, case managers: 

  • Advocate on behalf of clients: A case manager maintains clear channels of communication with the client and their family and relays pertinent information to the client’s care providers during weekly treatment team meetings. A case manager may also make suggestions to the client’s clinicians based on their knowledge of the client’s recovery progress. 
  • Guide clients and their families throughout the treatment process: A case manager walks the client and their family through each step of the program, recapping weekly treatment team meetings, offering context for clinical decisions, and ensuring they feel comfortable and confident about the care they’re receiving.
  • Collaborate with admissions representatives: A case manager works with the admissions representatives to ensure a client’s transition into treatment is seamless and welcoming. 
  • Coordinate clinical appointments: A case manager helps the client schedule internal appointments with their various clinical providers. 
  • Secure employment leave: A case manager may help the client obtain time off from work through the Family and Medical Leave Act (FMLA), which requires employers to provide employees with job-protected, unpaid leave for family and medical reasons. 
  • Obtain a 504 plan for students: A case manager can also help secure approval for a 504 plan, which ensures a student receives appropriate accommodations at school based on their mental or behavioral health conditions and treatment needs. 
  • Explore financial aid options: A case manager may connect the client to possible financial aid avenues for funding their treatment if deemed appropriate based on their available insurance coverage.
  • Provide referrals: A case manager may help connect the client with other kinds of care to complement their treatment. 
  • Organize aftercare: Just as a case manager helps support the client’s admissions process, a case manager also ensures a client has outpatient care resources in place after completing treatment. 

Why is case management beneficial? 

Case managers have a unique vantage point, as we are involved in every element of clients’ treatment from their admission to their discharge. Throughout our regular interactions with clients, we are often able to investigate the sources of each client’s struggles and ensure their treatment meets them exactly where they are in their recovery. 

Additionally, a case manager supports the client’s family members who are often in a state of crisis and worried about the health of their loved one. Case managers keep parents and caregivers informed and updated, address any of their concerns, and offer encouragement and hope for their loved one’s healing. 

How does case management contribute to clients’ recovery?

Without case management, it would be difficult to facilitate integrated care that involves mental, behavioral, and physical health specialists. With the full perspective of the client’s treatment, a case manager can handle all the logistics on behalf of the client, guide them in overcoming any obstacles to healing, and help foster lasting recovery. 

Essentially, a case manager is committed to connecting and caring for all involved with one’s treatment experience and, ultimately, helping one navigate their unique healing journey.  


Complex conditions such as eating disorders and perinatal mood and anxiety disorders require multifaceted treatment that addresses the mental, behavioral, and physical health elements of one’s journey to well-being. Thrive Wellness Reno’s case managers ensure that clients are enveloped by healing treatment in a way that promotes deep-rooted recovery. Reach out to learn more. 

While all Thrive Wellness locations offer interdisciplinary clinical teams who collaborate to treat eating disorders, perinatal mood and anxiety disorders (PMADs), and additional mental and behavioral health conditions, programs and services may vary by location.

About the Contributor

Thrive Wellness Reno Lead Case Manager Caleb Carter

Caleb Carter earned a bachelor’s degree in public relations from Louisiana State University Shreveport, then spent several years working in the nonprofit sector at The Hub Urban Ministries serving the most impoverished communities in Shreveport, Louisiana. During this time, he worked with the houseless population as well as victims of human trafficking. His mission-driven nature and aspirations then led him to the healthcare industry where he worked as a patient flow coordinator and discharge planner at Willis Knighton Health Systems, an acute hospital in northwest Louisiana. Before relocating to Reno, Nevada to join Thrive Wellness Reno, he also gained experience at Ascent Health Inc. as a wrap-around services facilitator.

At Thrive, Caleb is a lead case manager who works directly with clients and their families as they initiate and progress through eating disorder treatment. He enjoys advocating for clients and their loved ones along their journey to better health, supporting them through tough times, and ultimately celebrating their recovery. He is passionate about the holistic and integrated care that Thrive tailors to each individual client as well as the supportive and compassionate culture that the organization prides itself on.

Caleb has embraced his new life in Reno and enjoys exploring the western United States in his spare time.