Facilitating Specialized Multifaceted Mental, Behavioral, and Physical Health Care: A Q&A With Thrive Wellness Reno Lead Case Manager Caleb Carter

Thrive • September 1, 2022

At Thrive Wellness Reno, a case manager serves as the main point of contact for clients in higher level of care treatment programs. By maintaining the flow of information between the client, their family, and their providers, a case manager works to advocate for the client and ensure the seamless integration of the client’s personalized treatment plan. Learn more about case management’s role in the treatment experience in this Q&A with Thrive Wellness Reno Lead Case Manager Caleb Carter.

What kinds of clients receive case management services at Thrive Wellness Reno?

Clients in our eating disorder treatment intensive outpatient and partial hospitalization programs and “It Takes A Village” perinatal day program have access to case management services. Within these programs, clients are cared for by an integrated treatment team that may include psychiatrists, therapists, registered dietitians, primary care providers, occupational therapists, mindful movement specialists, and more. Given the comprehensive nature of these programs, efficient communication channels are necessary to carry out collaborative, targeted client care, which is where case management comes in. 

What does case management involve?

While case managers aren’t necessarily clinicians, they are well-versed in all aspects of clients’ treatment. I like to call case managers “jacks of all trades,” which provides an invaluable extension to the various specialists on a client’s treatment team. 

At Thrive Wellness Reno, case managers: 

  • Advocate on behalf of clients: A case manager maintains clear channels of communication with the client and their family and relays pertinent information to the client’s care providers during weekly treatment team meetings. A case manager may also make suggestions to the client’s clinicians based on their knowledge of the client’s recovery progress. 
  • Guide clients and their families throughout the treatment process: A case manager walks the client and their family through each step of the program, recapping weekly treatment team meetings, offering context for clinical decisions, and ensuring they feel comfortable and confident about the care they’re receiving.
  • Collaborate with admissions representatives: A case manager works with the admissions representatives to ensure a client’s transition into treatment is seamless and welcoming. 
  • Coordinate clinical appointments: A case manager helps the client schedule internal appointments with their various clinical providers. 
  • Secure employment leave: A case manager may help the client obtain time off from work through the Family and Medical Leave Act (FMLA), which requires employers to provide employees with job-protected, unpaid leave for family and medical reasons. 
  • Obtain a 504 plan for students: A case manager can also help secure approval for a 504 plan, which ensures a student receives appropriate accommodations at school based on their mental or behavioral health conditions and treatment needs. 
  • Explore financial aid options: A case manager may connect the client to possible financial aid avenues for funding their treatment if deemed appropriate based on their available insurance coverage.
  • Provide referrals: A case manager may help connect the client with other kinds of care to complement their treatment. 
  • Organize aftercare: Just as a case manager helps support the client’s admissions process, a case manager also ensures a client has outpatient care resources in place after completing treatment. 

Why is case management beneficial? 

Case managers have a unique vantage point, as we are involved in every element of clients’ treatment from their admission to their discharge. Throughout our regular interactions with clients, we are often able to investigate the sources of each client’s struggles and ensure their treatment meets them exactly where they are in their recovery. 

Additionally, a case manager supports the client’s family members who are often in a state of crisis and worried about the health of their loved one. Case managers keep parents and caregivers informed and updated, address any of their concerns, and offer encouragement and hope for their loved one’s healing. 

How does case management contribute to clients’ recovery?

Without case management, it would be difficult to facilitate integrated care that involves mental, behavioral, and physical health specialists. With the full perspective of the client’s treatment, a case manager can handle all the logistics on behalf of the client, guide them in overcoming any obstacles to healing, and help foster lasting recovery. 

Essentially, a case manager is committed to connecting and caring for all involved with one’s treatment experience and, ultimately, helping one navigate their unique healing journey.  

COMPREHENSIVE, COLLABORATIVE CARE AT THRIVE WELLNESS

Complex conditions such as eating disorders and perinatal mood and anxiety disorders require multifaceted treatment that addresses the mental, behavioral, and physical health elements of one’s journey to well-being. Thrive Wellness Reno’s case managers ensure that clients are enveloped by healing treatment in a way that promotes deep-rooted recovery. Reach out to learn more. 

While all Thrive Wellness locations offer interdisciplinary clinical teams who collaborate to treat eating disorders, perinatal mood and anxiety disorders (PMADs), and additional mental and behavioral health conditions, programs and services may vary by location.

About the Contributor

Thrive Wellness Reno Lead Case Manager Caleb Carter

Caleb Carter earned a bachelor’s degree in public relations from Louisiana State University Shreveport, then spent several years working in the nonprofit sector at The Hub Urban Ministries serving the most impoverished communities in Shreveport, Louisiana. During this time, he worked with the houseless population as well as victims of human trafficking. His mission-driven nature and aspirations then led him to the healthcare industry where he worked as a patient flow coordinator and discharge planner at Willis Knighton Health Systems, an acute hospital in northwest Louisiana. Before relocating to Reno, Nevada to join Thrive Wellness Reno, he also gained experience at Ascent Health Inc. as a wrap-around services facilitator.

At Thrive, Caleb is a lead case manager who works directly with clients and their families as they initiate and progress through eating disorder treatment. He enjoys advocating for clients and their loved ones along their journey to better health, supporting them through tough times, and ultimately celebrating their recovery. He is passionate about the holistic and integrated care that Thrive tailors to each individual client as well as the supportive and compassionate culture that the organization prides itself on.

Caleb has embraced his new life in Reno and enjoys exploring the western United States in his spare time.

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November 14, 2025
The Greenhouse at Thrive Wellness A New Chapter of Hope and Healing in Nevada On Friday, November 14 , we gathered with our partners at Molina Healthcare to share an important moment for our community. Together, we celebrated Molina’s generous $50,000 grant , an investment that is helping bring The Greenhouse to life. Their support is not only a financial contribution—it’s a statement of belief in the young people and families of Nevada who deserve access to compassionate, evidence-based mental healthcare close to home. This gathering marked the beginning of something we’ve dreamed about for years: a place designed specifically for adolescents and emerging adults to receive the care, connection, and support they need during some of the most vulnerable moments of their lives. Something New Is Growing In early 2026 , Thrive Wellness will open The Greenhouse , Nevada’s first residential treatment center devoted to adolescents and emerging adults navigating eating disorders, anxiety, and OCD . For too long, families have faced a heartbreaking dilemma—send their child far from home for treatment or go without the specialized care they need. The Greenhouse is our answer to that gap. It will be a place where young people can settle into an environment built for healing, where they are understood, supported, and surrounded by a team that believes in their capacity to recover. The Greenhouse represents a natural extension of our mission. It’s a living expression of our belief that recovery is possible—and that with the right support, families can find their footing again. 
November 11, 2025
Are you looking for a meaningful way to give back this holiday season? Thrive Wellness is excited to continue our 6th Annual Giving Tree Program in collaboration with Perenn Bakery this winter. This year, Thrive Wellness Reno and Perenn Bakery are proud to partner with Ronald McDonald House Charities® of Northern Nevada. The organization supports families with children receiving treatment at area hospitals, providing comfort, hope, and a home-away-from-home during challenging times. Ronald McDonald House Charities offers essential services, removes barriers, strengthens families, and promotes healing when children need healthcare the most. How It Works Simply take one (or a few) tags from the Giving Tree, each listing an item you can purchase and donate for residents of the Ronald McDonald House. Then, drop off your item(s) at one of our designated donation locations by Friday, December 19. Items Needed: Restaurant gift cards Walmart or Target gift cards Games, puzzles, and coloring books Toys (Barbie, Hot Wheels, Lego sets, craft sets, magnet blocks, baby dolls, action figures, journals, infant toys, etc.) Children's books (picture, chapter, and graphic novels) Toiletry sets (for adults) Lotion/self-care gift sets (for adults) Sweatshirts/hoodies (adults, XS-XXL) Scarves, gloves, fuzzy socks, pajamas (all sizes) Infant diapers, onesies, and baby bottles Bulk individually wrapped snacks (granola bars, chips, etc.) Please ensure all donations are new, in original packaging, and unwrapped. Donation Drop-Off Locations Please deliver donations by Friday, December 19, to one of the following sites: Thrive Wellness 491 Court St., Reno, NV 89501 201 W Liberty St., Suite 201, Reno, NV 89501 Perenn Grocery 7600 Rancharrah Pkwy, Suite 130, Reno, NV 89511 Perenn Rancharrah 7750 Rancharrah Pkwy, Suite 110, Reno, NV 89511 Perenn Midtown 20 St. Lawrence Ave, Reno, NV 89509 Claio Rotisserie 3886 Mayberry Dr., Suite D, Reno, NV 89519 Why We Give Back Through our Giving Tree program, we’re honoring one of our core values at Thrive Wellness: staying rooted in community. This annual tradition allows us to give back to those who need support most during the holiday season. We invite you to join us by taking a tag at any Thrive or Perenn location and helping spread kindness throughout our community. There’s no better way to embrace the holiday spirit than by supporting local families with thoughtful, heartfelt donations. We are deeply grateful for your generosity and continued support. Thank you for helping us make a difference!
September 22, 2025
Eating disorders are one of the most serious mental health concerns facing today’s adolescents. They can affect every aspect of a young person’s life, including their physical health, school performance, relationships, self-esteem, and more. According to the National Institute of Mental Health, about 2.7% of adolescents in the U.S. will experience an eating disorder in their lifetime, and many more engage in disordered eating behaviors that may not meet full diagnostic criteria. The good news is that providers are in an influential position to notice early warning signs, open conversations, and connect families to support before these patterns of behavior become too engrained. Why Early Intervention Matters The earlier an eating disorder is identified and treated, the better the treatment outcomes. Research shows that getting support quickly after the disorder’s onset is linked to faster recovery, lower relapse rates, and healthier long-term development (Treasure & Russell, 2011). Waiting too long to seek help can mean medical complications, deeply ingrained behaviors, and a more difficult path to healing. For many adolescents, a caring provider who notices the signs and advocates for treatment can make all the difference in recovery and can even save lives. Recognizing Early Warning Signs Adolescents may not always disclose their struggles directly, so providers should keep an eye out for a range of indicators: Physical signs: noticeable weight changes, menstrual irregularities, digestive issues, dizziness, or fatigue. Behavioral patterns: skipping meals, restrictive eating, excessive exercise, frequent dieting, eating in secret, or leaving for the bathroom after meals. Emotional and cognitive signs: preoccupation with weight or body shape, food rituals, heightened anxiety around eating, or perfectionistic tendencies. It’s important to remember that eating disorders don’t always “look” a certain way. Teens can be distressed about food and body image even if their weight appears to be within a “normal” range. Screening Tools and Assessments Using free screening tools available online can be an effective way to gauge a patient’s needs and gain further insight on treatment options for a possible eating disorder. Here are 4 free screening resources we recommend you use before making a referral for a higher level of care. EDE-Q (Eating Disorder Examination Questionnaire) : helps assess eating attitudes and behaviors. Nine Item Avoidant/Restrictive Food Intake disorder screen (NIAS) : helps to assess the signs of ARFID in children. Eat 26 Screening Tool : a screening measure to help you determine attitudes towards food and eating. BEDS-7 (Binge Eating Disorder Screener) : for situations where binge eating is suspected. When possible, gathering input from parents, teachers, or coaches can also help, as teens may minimize their experiences out of fear or shame. The Role of Primary Care and Pediatric Providers Routine checkups are often where eating disorders first come to light. Providers treating children, teen, and adolescents can: Incorporate simple questions about eating habits and body image into wellness visits. Track growth charts and weight trends while pairing them with questions about mood, anxiety, and behavior. Foster trust by creating a safe, nonjudgmental space where adolescents feel comfortable sharing sensitive information and know there will be no weight stigma. Coordinating Multidisciplinary Care Supporting a young person with an eating disorder works best when care is collaborative . In order to treat the whole person, there are usually multiple members of a treatment team needed, including: Medical support: monitoring vital signs, lab work, and physical health. Therapeutic care: evidence-based approaches such as family-based therapy (FBT) and cognitive-behavioral therapy (CBT) help address thoughts and behaviors. Nutritional guidance: dietitians provide education, meal support, and reassurance. Family involvement: engaging caregivers empowers them to support recovery in everyday life. Addressing Barriers and Stigma Many families face challenges in seeking help, whether due to stigma, lack of awareness, or limited access to specialists. To help, providers can: Normalize conversations about body image and mental health as part of overall well-being. Use culturally sensitive approaches that honor diverse experiences with food, body, and health. Connect families to community organizations, online resources, or telehealth when in-person specialty care is limited. Eating disorders in adolescents are serious, but with early recognition and timely support, recovery is possible. Providers are often the first to notice changes and can play a vital role in opening doors to crucial support. By blending professional expertise with empathy and collaboration, providers can guide adolescents and their families toward lasting recovery and a healthier future. References National Institute of Mental Health. (2023). Eating Disorders . Treasure, J., & Russell, G. (2011). The case for early intervention in anorexia nervosa: theoretical exploration of maintaining factors. The British journal of psychiatry : the journal of mental science, 199(1) , 5–7.
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